For both airlines as well ground handlers, it is important to perform different kind of audits. From a safety, security, service level or contractual perspective, it is all key to maintain the highest possible levels and where possible even to develop and improve these.
The audits can for example take place on the ramp, around the check-in area, gate, in the baggage handling area etc.
Performing audits on behalf of the airline, means receiving insights about the operational performance and contractual handling by the handling company, which can be self-handling or outsourced handling.
Performing audits on behalf of the ground handling company, means receiving insight about the team’s performance as well financials after handling for example an aircraft.